Faq

Unfortunately we are unable to cancel or amend orders right now due to the speed we send your items out. Sorry, we know this is not ideal and we are looking into providing this in the future.

Please email us or whatsapp us to check your package tracking information currently.

If you're missing part of your order, it's possible it could have been sent in more than one parcel, this is likely to be the case if your order is quite large. Please also check the invoice inside your parcel bag. This will detail which items should be in the parcel. If you haven’t received all of your items please contact us within 14 days.

We’ve got you covered! We accept the following payment methods: By Bank Transfer Easypaisa Jazzcash

Once you have placed an order you will shortly receive a confirmation email and whatsapp message for advamce. To ensure that this goes into your inbox please add info@sesidy.com to your contacts, otherwise your confirmation email may end up in your Junk/Spam folder.

As soon as you place your order, we’re on it – we know you need it fast! You can update your delivery address within next 3 days of your order.

To make sure you receive your new ASAP, we'll start processing your order as soon as we receive it. This means that once your order has been placed, you will be unable to cancel or edit it. If something additional is needed asap such as a different size or colourway, please place a new order for this and return the unwanted items back to us.

3/ Specify which template and version you are using.

4/ Describe clearly how to reproduce the issue.

5/ Submit a support ticket at here: https://halosoft.ticksy.com/. Our support team will get back to you soonest, please help us to wait.

As our products shipped from Dubai/China warehouse .We offer Standard Shipping options. Standard Shipping (10-12 Working Days) Please note estimated shipping times include processing time at the warehouse and are calculated from the date the order is placed.

No, you can only pay delivery charges other thing handle by us for ease of our customers.

Where we suspect fraudulent activity, including but not limited to circumstances where there are suspicious claims relating to orders having been placed, but not received, or if we suspect that you are returning items after they have been used or worn, or items returned do not match what you ordered, we reserve the right to withhold refunds and block your account (and any associated accounts) from placing orders in future. If this happens to you and you think we’ve made a mistake, you can Contact Us and we will discuss the matter with you further.

Return in case, If you received your order with incorrect item, defective item etc., please contact us within 7 days of receipt, you will provide proper solution for you. Our customer service will give you the guidance about your order issue and we have the right to deny any return request. .

Sorry you have received a faulty item! So we can get this sorted, please contact our Customer Services with a picture of the faulty item and your order number.

Unfortunately we do not refund delivery charges on any orders.

Unfortunately, we are currently unable to process exchanges.